Refund policy

Returns and refund policy

We want buying from KalmaCat to be clear. This policy explains how to withdraw from a purchase, return an item or report a damaged or incorrect order.

Right of withdrawal

As a consumer you have 14 calendar days from receiving your order to withdraw from the purchase without giving a reason.

How to request a return

Email kalmacat@aurafriki.love with your order number, the product concerned and your decision to withdraw. You do not need to give a reason. We will reply with the return instructions. Please send the items back within 14 calendar days of telling us.

Condition of the product

You may inspect the item as you would in a shop. You are responsible for any loss in value caused by handling beyond what is necessary to check its nature and characteristics. Original packaging is recommended but is not a condition for exercising your rights.

Exceptions

Where the law allows, sealed goods that are not suitable for return for health or hygiene reasons once unsealed, and personalised products, may be excluded from withdrawal.

Return costs

For voluntary withdrawals, the direct cost of returning the item is paid by the customer, unless the product is defective, incorrect or arrived damaged.

Defective, damaged or incorrect items

If you receive a defective, damaged or wrong item, contact us as soon as possible at kalmacat@aurafriki.love with photos and your order number. We will offer a replacement, repair, return or refund as appropriate, at our expense.

Refunds

If you withdraw, we will refund all payments received, including the cost of standard delivery, without undue delay and within 14 calendar days of being informed of your decision. We do not refund the extra cost of a more expensive delivery method you chose. We may withhold the refund until we receive the goods or proof that you have sent them back, whichever comes first. We will use the same payment method unless you expressly agree otherwise, at no cost to you.

Your statutory rights are not affected.